Privacy Policy
This Privacy Policy describes how FLAX collects, uses, and protects your personal information.
Information We Collect
When You Shop With Us
- Contact & Billing Information: Name, email, phone number, billing and shipping addresses
- Payment Information: Credit card details, PayPal information (processed securely by our payment processors)
- Order Details: Purchase history, product preferences, customer service interactions
When You Visit Our Website
- Website Analytics: We use Google Analytics to understand how visitors use our site, including pages visited, time spent, and general location data
- Technical Information: Browser type, device information, referring websites
- Cookies: Small files that help our website function and remember your preferences
YouTube Video Content
We embed YouTube videos using YouTube's privacy-enhanced mode (youtube-nocookie.com), which reduces data collection but may still collect some information when you interact with videos.
How We Use Your Information
- Order Processing: Fulfill purchases, process payments, arrange shipping, send order confirmations
- Customer Service: Respond to inquiries, resolve issues, provide support
- Website Improvement: Analyze site usage to improve functionality and user experience
- Marketing: Send promotional emails about new products and sales (you can opt out anytime)
Legal Basis for Processing
We process your information to fulfill your orders, provide customer service, improve our website, and send marketing emails (with your consent).
Information Sharing
We share your information only as necessary:
- Shopify: Our e-commerce platform that processes orders and payments
- Google Analytics: Website analytics service (you can opt out at https://tools.google.com/dlpage/gaoptout)
- Shipping Partners: To deliver your orders
- Payment Processors: To handle secure payments
We never sell your personal information to third parties.
Data Security & Retention
We use industry-standard security measures to protect your information. We retain your data as long as necessary to provide services and comply with legal obligations.
Cookies & Tracking
Our website uses cookies for:
- Essential Functions: Shopping cart, login status, security
- Analytics: Google Analytics to improve our website
- Video Content: YouTube may set cookies when you watch embedded videos
You can control cookies through your browser settings.
Contact Us
For privacy questions:
FLAX
P.O. Box 350
Wampsville, NY 13163
Phone: (607) 564-8710