Privacy Policy

This Privacy Policy describes how FLAX collects, uses, and protects your personal information.

Information We Collect

When You Shop With Us

Contact & Billing Information: Name, email, phone number, billing and shipping addresses
Payment Information: Credit card details, PayPal information (processed securely by our payment processors)
Order Details: Purchase history, product preferences, customer service interactions

When You Visit Our Website

Website Analytics: We use Google Analytics to understand how visitors use our site, including pages visited, time spent, and general location data
Technical Information: Browser type, device information, referring websites
Cookies: Small files that help our website function and remember your preferences

YouTube Video Content

We embed YouTube videos using YouTube's privacy-enhanced mode (youtube-nocookie.com), which reduces data collection but may still collect some information when you interact with videos.

How We Use Your Information

Order Processing: Fulfill purchases, process payments, arrange shipping, send order confirmations
Customer Service: Respond to inquiries, resolve issues, provide support
Website Improvement: Analyze site usage to improve functionality and user experience
Marketing: Send promotional emails about new products and sales (you can opt out anytime)

Legal Basis for Processing

We process your information to fulfill your orders, provide customer service, improve our website, and send marketing emails (with your consent).

Information Sharing

We share your information only as necessary:

Shopify: Our e-commerce platform that processes orders and payments
Google Analytics: Website analytics service (you can opt out at https://tools.google.com/dlpage/gaoptout)
Shipping Partners: To deliver your orders
Payment Processors: To handle secure payments

We never sell your personal information to third parties.

Data Security & Retention

We use industry-standard security measures to protect your information. We retain your data as long as necessary to provide services and comply with legal obligations.

Cookies & Tracking

Our website uses cookies for:

Essential Functions: Shopping cart, login status, security
Analytics: Google Analytics to improve our website
Video Content: YouTube may set cookies when you watch embedded videos

You can control cookies through your browser settings.

Contact Us

For privacy questions:

FLAX
P.O. Box 350
Wampsville, NY 13163
Phone: (607) 564-8710